This is the website of Frazier's Wine Merchants Ltd.
Our postal address is
Stirling Road
Shirley
Solihull
West Midlands
B90 4NE
United Kingdom

We can be reached on +44 (0) 121 704 3415 or by email at customerservices@frazierswine.co.uk.

We use Google analytics to track how people use our website and to improve it. For Google's privacy policy, click here. Google Analytics uses ‘cookies’ – text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie (including your IP address) is transmitted to and stored by Google on servers in the United States. Google use this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, but please note if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

We also use cookies to enable website functionality, such as your account and order basket and to use the website you must enable cookies. You can delete these later if you wish.

We collect the email addresses of customers and those who subscribe to our email lists.

For email subscription purposes we use a company called Mailchimp to process all our Newsletters and Special offer emails Your email address is held on their servers but they will not pass on your details to any other company. To view their policies, click here. If you don’t want to receive emails from us in the future, please let us know by emailing us at the above address or click the unsubscribe link in any email you receive. 

If you supply us with your postal address online you will only receive the information for which you provided us your address. If you supply us with your telephone number online you’ll only receive telephone contact from us with information regarding orders you’ve made.

We use Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone's past visits to our website.

We use a company called ekomi to monitor our service to you, and they may contact you after an order has been placed to see that you’re satisfied with the service you’ve received. Unless you agree, they don’t store any of your details. You can see their privacy policy here.

We process payments through paypal. You can find out more about their services and policies at www.paypal.com

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we’ve collected from you at our site.

If you feel this site is not following its stated information policy, contact us at the above addresses or phone number.