Our Returns Policy
You may return new, unopened items within 120 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc.).
If your item is damaged upon receipt, please contact us as soon as possible and we will arrange a replacement or refund as soon as possible.
If your item is faulty upon receipt, please contact us within 30 days and we will arrange a replacement or refund as soon as possible.
You should receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This includes transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply log into your account, view the order using the Complete Orders link under My Account and click the Return Item(s) button. We'll notify of your refund via email once we've received and processed the returned item.
If you checked out as a guest you need to request a password reset using the same email address as you placed the order with on the account page. You will then be able to initiate the return.