Terms

We’re dedicated to your total satisfaction, but if there is something you think we can improve, please email us at customerservices@frazierswine.co.uk.

All wines and spirits are duty paid and prices include VAT unless stated.

Making A Purchase

It couldn’t be easier. Just browse our catalogue, click on any items you want to buy and put them into your basket. When you’re done, click on order now or the number next to the trolley in the top right hand corner then add the details we need to place your order.

We accept PayPal, MasterCard, Visa, Visa Debit and bank transfers or you can pay us direct if you come and collect your order. Over 18s only please. Unfortunately, we can’t deliver to PO boxes.

Substitute products

We never substitute products without your say so.

Sale contract

The contract to purchase goods on this site is conditional on the product being shipped.

Condition of bottles

All our bottles are stored in ideal conditions. Due to their age, some bottles may have labels that are wine stained, torn or faded. If you’re not happy simply return for a full refund.

Cancellations

To cancel an order please email customerservices@frazierswine.co.uk as soon as possible, and quote your order number.

If the order has been dispatched, unfortunately we won’t be able to stop the delivery and the delivery charge can’t be refunded. You can refuse the delivery or return the goods for a refund subject to our returns policy.

If you refuse delivery we’re charged buy our courier, so we must pass this cost onto you. If you qualify for free delivery, we’ll charge you for the delivery service and return at cost. Charges for cancelled orders can be more than the advertised delivery price.

Cancelled orders paid for by Credit Card incur a 5% charge.

Delivery Schedule

For details of our delivery service, click delivery.

Orders outside the UK

If your order is being sent outside the UK, you may be subject to customs charges in the destination country.

Back Orders

If you order an item that’s out of stock, or in our bonded warehouse, we’ll tell you as soon as possible and offer a provisional delivery date, or offer an alternative.

Frazier's Wine Merchants Ltd. shall not be liable for any consequential loss, expense or damage arising directly or indirectly from any defect or failure in the goods, or from their use or damage. We shall not be liable for any losses incurred in the delay or non-delivery of your wine.

To prevent injury or damage, take care when opening any bottle.

Copyright and intellectual property rights

You agree that the design, trademarks, logos and intellectual rights to all parts of this website belong to Frazier's Wine Merchants Ltd. and must not be used without our express permission. All persons, individual and corporate, are prohibited from providing hypertext and other links to the Frazier's Wine Merchants Ltd. website, other than to our home page, from their own website or from a third party site, without prior written consent.

All descriptions of the bottles on this website are the opinions of the company and it¹s employees. The company accepts no liability as to the nature of the content.

Data Protection

By providing your details on our website you consent to Frazier's Wine Merchants Ltd. maintaining, holding and using the information given. All data is stored in accordance with the Data Protection Act 1998.

If you purchase or register with us, you agree to be bound by these terms and conditions.