We have been given a five star rating by wine searcher.
This is judged on the following criteria
Merchant and Winery Ratings
Our merchant/winery ratings are based on information we store in our database. The scores are calculated on the following criteria;
- Customer Service History
- Based on complaints submitted to us.
- Listing Accuracy
- Whether we are able to obtain an updated and regular price list (from a merchant's website, via a datafeed, or sent to us by email).
- Mystery Shopping
- Our in-house mystery shopping program monitors how swiftly a merchant responds to Wine-Searcher users' queries, and also ensures merchants are able to supply the wines they are listing.
- Contact History with Wine-Searcher
- Based on merchants contacting us to confirm the accuracy of the details we show about their business.
- Contact Details
- Based on whether a merchant is showing a full set of contact details; physical address, email, telephone numbers, and so on.
The rating scores help us to assess those merchants that do not maintain the high standard of service we require. We remove the price lists of those who have the poorest scores.